Sunrun Solar Reviews (Costs, Quality & More in 2022)
Here’s what we’ll cover in this guide:
- What services and products does Sunrun offer?
- Does Sunrun offer quality solar panels?
- What to expect when working with Sunrun?
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- Expansive service area
- Many financing options
- Some reported issues with customer service
- Some reported issues with door-to-door sales
- Solar Panels
- Solar Batteries
- EV Chargers
- Energy-Efficiency Upgrades
Based in San Francisco, California, Sunrun is one of the nation’s top solar companies. It focuses on installing custom-designed solar arrays and backup battery systems, and installations are performed quickly and easily by the provider’s massive fleet of technicians. Sunrun also offers a solar leasing program that’s popular among customers.
Founded in 2007, Sunrun’s mission is to create a world run by solar energy. Since 2007, Sunrun has expanded at an impressive rate, now offering services in over 20 states as well as Puerto Rico and Washington D.C. It even acquired a fellow national provider, Vivint Solar, in 2020.
Sunrun designs solar panel layouts custom to a roof’s shape via satellite imagery, giving homeowners more control over the appearance and efficiency of their systems. The company’s integrated home solar battery storage service, Brightbox, sets it apart from the many other providers that have yet to deploy storage options that bring a number of key benefits to solar customers (such as energy availability during a power outage).
Sunrun also provides a wide variety of solar financing options for its customers. Catering to a large client base has allowed for Sunrun’s massive growth, but it’s also presented challenges that have soured the company’s reputation online. The BBB gives Sunrun a rating of a B+, which is lower than the average solar provider.
What Is Sunrun’s Solar Panel Installation Process Like?
Sunrun is a comprehensive solar energy installer, providing design and installation of custom solar solutions complete with backup battery storage, home energy monitoring and energy control during outages. These tools can help homeowners manage, store and monitor their home’s energy use for additional savings on their electric bills.
The types of panels and inverters Sunrun offers come from brand names like SolarEdge, LONGi and Costco. They are ideal for the quick and easy installations that Sunrun prides itself on. An average customer could expect the installation process to look like this:
- Receive a free quote by providing preliminary i nformation such as your address, monthly energy costs and credit score.
- If interested after receiving the quote, a Sunrun sales rep will provide a detailed proposal including your custom system design, appearance and estimated energy savings over the course of the system’s lifetime. The proposal should include any local and state solar incentives, so be sure to make note that any are included.
- Once you’ve decided on the custom system that fits your needs, you will need to complete paperwork and obtain permits and approvals. Sunrun will handle the permits and approvals from your presiding city or county, but you should expect this process to take a few weeks.
- During the permitting process, Sunrun will also check for net metering programs through your utility company and will enroll you if eligible.
- Once all permits and approvals are gathered, Sunrun will install your system. With Sunrun’s resources, this will likely be the easiest part of the entire process.
- Finally, you’ll need to pass inspection and turn on the system. Once the system is installed, both the city and your electric company will most likely require inspections. Sunrun will handle the logistics of both. Once these pass, a customer will be able to turn the system on.
The below video gives an in-depth look at the installation process.
Sunrun’s Solar Panel Warranty
All Sunrun installations, whether leases or purchases, are covered by the Sunrun Guarantee. This 10-year comprehensive warranty includes free equipment replacement and system repairs, covers all parts and labor costs and guarantees that roof penetrations are watertight.
Sunrun advertises free maintenance, repairs and insurance on its products, but it should be noted that those services are only available to customers leasing panels through Sunrun. Any customers who have purchased panels from Sunrun will be held to the product warranty of the panels they purchase (typically between 12-25 years). As such, all warranty claims will be handled through the panel manufacturer rather than Sunrun.
How Much Do Sunrun’s Solar Panel Systems Cost?
The cost of a solar system from a particular provider is difficult to estimate, as pricing can vary widely depending on your state, your roof and your home’s energy needs. As Sunrun has been an industry leader for some time, most other solar providers actually offer installations at a slightly lower cost to give them a competitive edge. This is just another reason we encourage our readers to get quotes from competing solar companies.
Much of Sunrun’s expansion can also be credited to its utilization of solar leases, which allow homeowners to rent solar equipment from Sunrun at a monthly cost. Though leasing panels provides immediate energy savings with a low upfront cost, purchasing panels provides the greatest value long-term. Keep in mind that leases will not be eligible for rebates or the solar tax credit (ITC).
Solar Financing Options
Sunrun offers four different solar plans for its customers.
- Monthly lease: This option requires the least money down but also provides the least overall value. Sunrun retains ownership of the panels and you make monthly payments to purchase the clean energy they generate. The monthly payments are guaranteed to be less than what your utility payment would be, but the savings are not as great as they would be if you purchased the panels.
- Full lease: In a full lease, the customer pays Sunrun an upfront fee to rent the panels for around 25 years (the term of the lease can vary). Sunrun retains ownership of the solar equipment. This saves a customer more money than a monthly lease, but it’s still significantly less than if a customer purchased panels.
- Monthly loan: Customers can receive a solar loan from a third party to fund the purchase of solar equipment. These loans require monthly payments and typically have a payback period of between five and 10 years. In a monthly loan, a customer still owns the system outright, which adds to their property value, allows them to claim the solar tax credit and provides greater long-term energy savings than a lease. However, they will pay interest on the loan, making the system more expensive.
- Full purchase: A full purchase is the most recommended method of investing in solar power. When customers purchase panels, they buy the system designed by Sunrun outright. Immediately, the solar panels add property value and the homeowner is eligible for the solar tax credit. Over time, homeowners will see a larger return on investment when paying in cash.
What Do Sunrun Customers Have to Say?
Sunrun’s size is both its biggest strength and its biggest weakness, and most customer reviews reflect just that. Positive Sunrun solar reviews praise the company’s speed and ease of installation, yet a high employee turnover rate, communication troubles and growing pains have plagued a number of customers who feel their needs were not met.
Positive Sunrun Reviews
The size and resources of Sunrun make its business model reliant on high volumes of installed solar panels. Positive reviews usually reflect a quick and easy installation with immediate energy savings and little to no maintenance or further customer support needed. Most frequently, these positive reviews come from customers who opted for a solar lease rather than ownership.
Here are a couple of examples:
“I originally had my Solar installed by another company that was eventually purchased by Sunrun. The service with Sunrun has been far better than the service with the previous company.” — Brian Schopf via Trustpilot
“We have had our Sunrun system in place for over a year now. No problems at all. They were very courteous and responsive during the installation process.” — Peter W via Better Business Bureau
Negative Sunrun Reviews
Most of Sunrun’s negative reviews stem from a lack of attention to a customer’s needs. Sunrun is one of the nation’s largest solar providers, which presents challenges for customers troubleshooting issues with their system’s performance.
Solar panel issues can be difficult to troubleshoot, and the size of Sunrun’s client base can make the company’s customer service department more difficult to get in touch with than a smaller solar provider.
This Sunrun review reflects the overall sentiment from dissatisfied customers:
“Worst company ever for follow-up once you have a problem… I have been waiting for a new inverter [for] seven months. No one bothers to tell you what they are going to do, or what they have done once they finally get to your house for a repair. No written report to update you. I have lost money this year because my system is either not running or is underperforming.”
— Linda T via Better Business Bureau
Final Thoughts on Sunrun Solar
Sunrun’s mission, size and breadth of services make it one of the most well-known solar providers in the country today. However, its B+ BBB rating and poor reputation for customer service may make some buyers wary. An average customer experience with Sunrun will depend greatly on the quality of the sales representative assigned to your area, and many homeowners have run into bad experiences.
You can start getting free quotes from a number of solar installers near you below.
How Does Sunrun Compare to Other Leading Solar Providers?
To put this Sunrun review in perspective, let’s compare the company to a few other national providers. Sunrun typically ranks highly in services offered, service areas and flexible payment options. Where Sunrun unsurprisingly falters is in its reputation for customer service and BBB rating.
|Solar Services Offered||Solar panel installation, battery installation, monitoring, maintenance||Solar panel installation, monitoring, maintenance||Solar panel installation, battery installation, monitoring|
|Service Areas||AZ, CA, CO, CT, FL, HI, IL, MD, MA, NV, NH, NJ, NM, NY, PA, RI, SC, TX, VT, WI, Puerto Rico and Washington D.C.||CO, FL, GA, ID, IL, IN, KS, KY, MO, NC, NV, OH, OR, SC, TX, UT, VA||All 50 States|
|Payment Options||Cash, loan, lease, solar PPA||Cash, in-house financing plans||Cash, loan, lease|
FAQs: Sunrun Solar
Here are the most common questions we get about Sunrun. If you have specific questions that aren’t answered here, reach out to our team of solar experts at firstname.lastname@example.org.
Sunrun is a legitimate solar installer leading the industry in quantity of installs and breadth of products offered. Hundreds of thousands of homes across the country have installed solar power with Sunrun. Though Sunrun is legitimate, there is a concerning amount of bad reviews regarding Sunrun’s customer experience. Often, unconcerned sales staff can make customers feel their business was not taken seriously.
As is the case with most solar providers, getting a good deal is dependent on many factors. Sunrun is certainly capable of providing customers with a solar energy system that saves them money, but a better deal might be found by a different solar provider, especially if you are looking to purchase panels rather than lease from Sunrun.
Sunrun is not owned by Tesla. In fact, Sunrun is one of Tesla’s biggest rival companies in the solar industry. Unlike Sunrun, Tesla solar offerings focus more on products and less on installation services, so the companies are distinctly different.
Which company is better will depend on what the customer is looking for. If you’re looking for customer service, a high BBB rating and to purchase high-quality panels, we’d likely recommend SunPower over Sunrun. If you’re a customer looking for a quick and easy solar panel lease to save a small but guaranteed rate on your energy bill each month, Sunrun may be the better choice.
Sunrun is available in 22 states and territories, including Arizona, California, Colorado, Connecticut, Florida, Hawaii, Illinois, Maryland, Massachusetts, Nevada, New Hampshire, New Jersey, New Mexico, New York, Pennsylvania, Rhode Island, South Carolina, Texas, Vermont, Wisconsin, Washington D.C. and Puerto Rico.