ION Solar Review: Costs, Quality, Services & More (2024)

ION Solar Services and Installation

ION Solar primarily offers residential solar power systems but also installs commercial solar solutions. The company also provides energy efficiency upgrades and electrical work. According to ION Solar, a typical solar installation process takes 60 to 90 days from start to finish. Below is an overview of the steps involved in going solar with ION Solar.

Solar Installation Experience

Step 1: Learn About Your Solar Options

A chat with an ION representative helps you discover if solar is right for your home. The salesperson will answer any questions you have and lay out the solar options available to you. ION Solar stresses that its support staff will be with you every step of the way.

Step 2: System Design

If you choose to proceed with a solar system with ION, its engineering team will design a system customized to your home and specific energy needs. It incorporates premium components into your system design.

Step 3: Design Approval & Permitting

ION Solar will walk you through your system design to ensure you’re satisfied with it. The rep will go over the equipment to be installed, and with your approval ION’s permitting team will work with your jurisdiction to secure necessary permits. ION will also help apply for available incentives and rebates in this step.

Step 4: Welcome To Your Solar-Powered Home

ION’s installation team will arrive on-site and install your system. Once it’s complete and you have your jurisdicion’s approval to commission (activate) your system, you are ready to enjoy your clean energy.

ION Solar Customer Service

Each ION Solar customer is assigned a dedicated customer service representative to handle any issues that arise throughout the process. Although some customers report less-than-ideal experiences with ION, most say they’re satisfied with the quality of ION’s customer service.

Rating:

Solar Veteran

4/5

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ION Solar Costs and Financing

ION Solar has an EcoWatch rating of 4.0 stars for its costs and financing, which means the company’s systems are neither expensive nor cheap. In most cases, ION’s costs for a system sit near the average across providers in the U.S.

Accounting for the premium equipment offered by ION, the pricing represents sufficient value for money.

Financing Options Through ION Solar

An important benefit of choosing ION Solar is the availability of the full range of payment options: cash payment, loan, lease and power purchase agreement. Take a look at the table below that shows all four purchasing models and their respective attributes.

There are many factors to consider when buying a solar system, and choosing the right purchasing option can feel daunting. Check out our solar financing guide to learn about each option in detail to help make the right decision for you.

ION Solar Panel Warranty

ION Solar offers two types of warranties. The first is the equipment warranty, which ION passes along from the original manufacturer. Solar panels generally come with a 25-year warranty, while inverters generally come with warranties of 10 to 25 years.

The second type of warranty ION provides is the workmanship or labor warranty, which usually covers 10 years from the date of installation. An added perk is ION Solar’s roof warranty of 10 years from installation. This secures your roof from a faulty solar installation that may have caused leaks or other issues.

Rating:

Solar Veteran

4/5

Get Free Quotes

*

ION Solar Reviews

ION Solar claims to provide a premium solar experience from sale through installation, and most customer reviews indicate that ION takes this promise seriously. There are, though, some negative reviews highlighting aggressive door-to-door soliciting and some instances of poor communication. Below are some examples of both positive and negative ION solar reviews.

Positive ION Solar Reviews

“Our experience with ION Solar has been professional from the beginning. The original presentation was clear and the installation went as planned. Our inspections passed and as soon as our meter was switched out, our panels were producing. Communication has been perfect. We have been pleased with every step in the process.”

– Glenn P. via Best Company

“My initial meetings with ION put them on the top. They went through the whole process showing the material used which was great to research the products […] They did all the legwork with my city for permitting and met with them on the inspection […] quick and simple turn-on procedure when we received permission to operate. Once operating you get the Enphase software to monitor your system […] it’s exciting to see it in action.”

– Alan M. via Yelp

Negative ION Solar Reviews

“Had a young man from your company come up my walk today. When I said I was not interested and wished him luck, he did not immediately leave. I had to tell him to leave several times. He was just this side of rude. Why would I want to do business with a company with pushy salespeople (who are lying to start with, saying they just want to ‘share information’ and who do not respect ‘no soliciting’ signs) and bad reviews?”

– Beth H. via BBB

“[During] the pre-installation process the staff were very attentive and contacted me not less than three times a day, sometimes for things that needed to be done but once the installation was scheduled and performed that all changed […] they had the panels on my roof my house was torn up inside and I couldn’t get hold of anyone for over three weeks until after daily calls they finally returned my call.”

– David S. via BBB

Solar Energy Provider Comparison

Here’s a look at how ION Solar compares to some regional competitors: