Momentum Solar Review: Costs, Quality, Services & More (2025)

EcoWatch Reviews Methodology

For the past four years, I’ve researched and written about the solar industry, connected with numerous industry professionals, and kept up with news regarding renewable energy and solar. In this review, I’ll use the knowledge and experience I’ve learned over the years to help you carefully consider Momentum Solar when considering your solar needs and searching for a reliable installer that can meet them.

I’m also rating Momentum using EcoWatch’s proprietary scoring metrics, which consider more than 20 data points for each individual company and 18 data points for the panels each installer works with and offers to customers. I also went through Momentum’s quote process as a secret shopper to gauge customer service, response times, and professionalism. I also paid careful attention to how the representatives spoke about incentives, savings, and costs to see where customers without intimate knowledge of the solar industry might be confused or misled.

I’ll start my review by providing a brief look at what I love about Momentum and some areas I feel the company could improve, and then I’ll get into specifics about some of the review metrics and what they mean for you as a potential solar customer.

Momentum Solar: Best Customer Service

What I Like About Momentum Solar

Momentum Solar was founded in 2009 and has rather quickly expanded into 11 states in total. Past success in any industry doesn’t guarantee future success or longevity, but in the solar industry, where things change rapidly, and countless companies enter the space just to capitalize on demand, it’s promising that Momentum has been around for so long.  It’s proof that Momentum isn’t yet another fly-by-night company that’s out to make a quick buck. Since workmanship warranties can disappear if your installer goes out of business, this is a big deal for homeowners looking to go solar.

Momentum is one of the few companies I’ve reviewed that offers a concierge service, which means that you always have a single point of contact at the company (from the initial quote through the installation process and beyond) in case you ever need post-installation service or repairs. You’re guaranteed to be connected with someone who knows your situation and is familiar with your account. That’s a huge deal, and it’s a big reason why Momentum scores such outstanding marks in our review metrics when it comes to customer service.

To that same end, Momentum uses an in-house installation team rather than outsourcing work to third-party installers. This is somewhat surprising for a company as large as Momentum since companies like Tesla and SunRun don’t even have an in-house team, and all of their installations are outsourced. Momentum handling everything in-house means that the same company you’re paying for the installation is the one that’s accountable for anything that goes wrong. Not only that, but Momentum has a history of fast response times to issues, which provides peace of mind over the long haul.

What I Don’t Like About Momentum Solar

The biggest issue I have with Momentum Solar is the unfortunate history the company has with allegations of racism from its employees. The company was involved in a class action lawsuit in 2021 for racism and unfair pay based on race, and it eventually settled outside of court. The claims weren’t substantiated in a court of law, but the fact that Momentum was involved in the first place is disconcerting, to say the least. If you prioritize working with a company that’s never been called into question for its social sustainability, Momentum isn’t the right choice.

I also don’t love that Momentum doesn’t install EV chargers, which is becoming a commonplace service in the solar industry. EVs are rising in popularity, and installers that offer them alongside panels and batteries help customers potentially save money, as the total cost can be included in the federal investment tax credit (ITC), effectively saving up to 30%.

Finally, Momentum has poor reviews on Trust Pilot, with a score of just 2 stars out of 5. There are only a handful of reviews available, but this still isn’t a good look for a company that’s more than a decade old.

Momentum Solar Installation Process and Timeline

Like many solar installation companies, Momentum Solar doesn’t publicize how long it takes from the time you sign your contract to the day your system is activated and starts producing power. That’s because it can vary based on factors outside of the installer’s control. Based on industry averages and customer reviews, that it would take between two and three months. With that being said, here’s a general overview of Momentum’s installation process:

• Roof inspection and system design: Before you sign your contract, Momentum will schedule a physical inspection of your home to check for a few things. First, they’ll inspect your roof, assess its age and useful life, and determine whether or not you should replace or repair your roof before installing solar. Momentum has in-house roofing contractors that can do this work for you, which is convenient and saves you time and energy. Next, they’ll take measurements to determine what kind of supplies they need. Finally, they’ll use the measurements and orientation of your roof and anything shading it to design a system that will meet your energy needs. Momentum is known to be quick during this stage, so you’ll likely wait less than a week for the initial inspection.
• Permitting: Once you approve the plans and sign your contract with Momentum, its design team will begin pulling permits for the work. All solar installations require building permits, and this is where the installation can see some delays. Momentum will need to wait for your permits to be approved by your local building department, which can take four to six weeks in some cases, although some municipalities have expedited processes for solar permits, so you might only wait a week or two. These delays are out of Momentum’s hands.
• Equipment delivery and installation: After permits are approved, Momentum will order the equipment necessary for your solar project. Delivery timelines depend on the manufacturer and demand, so you could see another two to three weeks of delays here. Once again, the delays aren’t on the part of Momentum, and the company is known to be communicative during these waiting periods, so you’ll get updates about the process automatically. Once the equipment is delivered, your representative will schedule the installation. On the day of the installation, your team will likely take about eight hours to complete everything. In most cases, Momentum finishes in just one day, which is standard for high-quality solar installers and faster than some lower-tier companies.
• Final inspection and commissioning: Finally, Momentum will schedule the final inspection with your electrical company to approve the connection to the grid. Since Momentum is known to be communicative and proactive, the team often has the inspection scheduled on the same day of the installation. Once approved, your system will be commissioned, turned on, and begin producing power for your home.

Momentum’s process for installing solar is relatively quick, typically taking about one to two months from the day you sign to the day your panels are activated. At any point during the waiting period, you can contact your representative for updates, and they’re usually happy to help. Some customer reviews even mention Momentum being proactive with updates, which is nice to hear in an industry where that kind of customer service isn’t the norm.

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Momentum Solar Standard Services & Financing

25/25

Momentum Solar gets perfect marks when it comes to its services and financing, so this provider can install the system you need and is more accessible in terms of up-front cost.

First off, Momentum uses an exclusively in-house installation team, which is always nice to see. This doesn’t always guarantee that your installation will be problem-free, but it does tend to lead to better results and less frustration. Companies like Tesla and SunRun that outsource to third-party installers sometimes don’t have the best company screening processes, which can leave you with a less-than-ideal company working on your roof. That can mean mistakes and delays, and worst of all, the disconnection between the company you signed a contract with and the installer can mean that problems take longer to resolve, as there’s more communication necessary to figure out who is liable.

Second, Momentum can install any tier 1 panel brand you might want. Most installers work with one brand or just a handful, which can sometimes limit you when it comes to power output and efficiency or the cost per watt. Momentum gives you options, which lets you customize based on your specific needs. You can choose a high-efficiency brand if you have above-average energy needs or a small roof and need to maximize production, or you can sacrifice a bit of efficiency in favor of a lower cost per watt if you’re on a tighter budget.

Additionally, Momentum Solar offers solar batteries, which are becoming increasingly popular as net metering (NEM) programs are downgraded—like NEM 3.0 being rolled out in California—which means fewer long-term savings from a system that overproduces. Solar batteries give you effective on-site net metering, so you can take better advantage of the electricity you generate, so you’re more likely to save money at night or on cloudy days when panels underproduce. They also provide emergency backup power, which is a nice perk. Momentum only installs one brand: Enphase, which makes excellent products.

Momentum also has its own mobile app that lets you track your system’s production and battery storage, which is a helpful option. Most solar providers offer some kind of app like this, whether it’s their own or offered through the panels, batteries, or inverters, but it’s still nice to see that Momentum has this option.

Cost and Financing Options

With the average solar array totaling around $29,970 before any incentives (according to our calculations), understanding what financing options are available is a big part of choosing a solar installer that works for you. Momentum makes solar more accessible than many installers by accepting all of the major payment options, including cash payments, solar loans, leases, and power purchase agreements (PPAs). You can also determine average pricing based on customer reviews, although it’s hard to say exactly what your price will be, as there’s no publicly available cost information, and every system is different.

I always recommend a cash purchase if possible, as it’ll provide the most savings over time. Paying cash means the highest up-front payment, so it won’t work for everyone, but the average payback period — the time it takes for the savings on electricity bills to overcome the initial system cost — is the lowest possible with an outright purchase, around 11 years. That also means you’ll see the highest long-term savings, an average of $31,513, according to our research, after the system pays for itself.

A solar loan is the next best option, and it’s what most customers choose for a balance between up-front costs and long-term savings. Momentum doesn’t publicize what financiers it works with, but the loan process all takes place with your Momentum representative, so it should be an easy, stress-free process.

With a loan, you’ll either owe no money down or a small down payment up-front, and then you’ll owe a monthly payment that covers principle and interest. It’s important to note that you’ll pay an additional $5,000 in interest, on average, based on our data, over the life of your loan. As such, your long-term savings will be closer to $26,500. Momentum has an online portal where you can submit payments, so the process after getting approved is also straightforward.

A solar lease is the third-best option, although I really only recommend these to people who can’t make a cash purchase work and won’t qualify for a solar loan. With a lease, you pay a monthly rental fee for the panels, and you get to use the electricity they produce for free. Leases seem appealing because there’s no down payment, but you’ll never own the panels and won’t have a payback period. A solar PPA is similar in that you don’t own the panels, but instead of a monthly lease payment, you just pay Momentum for the solar energy produced by the panels based on how much you need.

Leases and PPAs save an average of around $5,000 total over the life of your agreement, which is around $21,500 lower than with a loan and a staggering $26,500 lower than if you bought your panels outright. More importantly, leases and PPAs don’t let you take advantage of the federal investment tax credit (ITC), which reduces your income tax burden after going solar by up to 30% of your total system cost. On average, that’s $8,991 in potential savings you’d miss out on with a lease or PPA. Some states also have tax credits that won’t apply to leases or PPAs, so you might lose out on even more savings.

Overall, I love that Momentum offers leases and PPAs because these options make solar available to just about everyone since they don’t require up-front payments. It also seems like Momentum doesn’t push these payment options like some other companies do; they’re merely there as options based on what works best for the customer. A good portion of the solar industry could learn a thing or two from how Momentum does business.

Momentum Solar Extra Services Offered

2/5

Momentum might be killing it in terms of panel brands offered and customer service, but one area where it falls short, in my opinion, is in its extra services — or lack thereof. Based on EcoWatch’s scoring system, Momentum loses points in this category for three reasons: it doesn’t install electric vehicle (EV) chargers, it doesn’t offer any energy efficiency upgrades, and it doesn’t carry out any company monitoring for solar arrays.

In my opinion, the lack of EV chargers is the company’s biggest offense. According to the EIA, EV sales are up around 600% from a decade ago, and in areas like California, around a quarter of all vehicle sales are EVs, as per the California Energy Commission. You can always have an EV charger installed after the fact, but if Momentum offered them with their primary installations, you could add the material and labor cost to what gets considered for the ITC calculation. With a typical EV charger totaling around $1,800, that’s over $500 in potential savings that you’re missing out on.

Some other solar installers offer energy efficiency upgrades alongside their panels and batteries. These can include things like upgrading your thermostat to one that gives you remote control over temperature settings, installing new insulation in your attic and even things like upgrading windows to energy-efficient models. These can all boost efficiency and reduce your electricity consumption, improving savings and further reducing your carbon footprint. Unfortunately, Momentum doesn’t offer any of these, so again, you’ll need to hire a different company if you’re looking for efficiency add-ons.

Finally, Momentum lost points here because it doesn’t offer remote solar monitoring. It does have an app that lets you monitor your own panels, but some companies carry out remote monitoring for you, which saves you time and is more likely to uncover issues with production stemming from panel hotspots or damage before they become severe. In all honesty, it’s not a huge deal that Momentum doesn’t provide this, but it is a nice feature to have, so it lost some points.

To Momentum’s credit, it does handle roof repair and replacement in-house, which is an add-on service that most installers don’t provide. Since you shouldn’t install panels over a roof that will need to be replaced in the next decade or so, you may need repairs or replacements before going solar. It’s nice to be able to have your solar installer include that work in its quote rather than having to reach out to a separate company. This is convenient and can also save you time and frustration having to coordinate between multiple companies.

Momentum Solar Environmental Impact & Sustainability Practices

7.5/10

At EcoWatch, we always try to prioritize solar installers and photovoltaic (PV) equipment brands that have a positive impact on the environment, as well as those that promote social sustainability. Momentum scores quite high in this arena, although there are some things to be aware of when it comes to the former.

Some solar companies lose points here because they stick with a single brand of solar panel that is less sustainable overall. Generally speaking, we give higher points to companies that use products that align with the following:

• The manufacturer uses recycled materials in the panel production, which helps reduce the total carbon footprint of the equipment.
• There’s a solid end-of-life (EoL) program offered by the manufacturer, which means the company has a program in place to collect panels that are no longer performing —usually after 25 to 30 years of service — and recycle the components.
• The panels are assembled primarily in the United States, where regulations regarding environmental friendliness tend to be stricter.
• There’s no history of slave labor, child labor, poor working conditions, or unfair pay in the manufacturing processes and plants that produce the panels.

Thankfully, Momentum works with all tier 1 panel manufacturers, which means you can choose a panel that aligns with your preferences. For reference, Jinko Solar and LONGi score the lowest in terms of panel sustainability, while companies like Maxeon, REC, and other brands provide the highest scores possible when it comes to sustainability. Since Momentum installs all brands, it didn’t lose any points for panel sustainability.

I recommend checking out the video below for an in-depth look at how green solar panels are and to learn about why EoL programs and using recycled materials during the panel production process are important:

We did deduct points here due to the lawsuit that Momentum was a part of, which began in 2021. Allegations of racial discrimination in the workplace were made against Momentum by several employees, which, of course, calls into question the social sustainability of the company. The allegations were denied, and years later, the case was settled outside of court.

I can’t say with certainty whether or not the allegations were true, but, of course, I’d rather the provider not be involved in any lawsuits like this at all.

Momentum Solar Equipment Quality & Reliability

20/25 

When you’re purchasing a solar array, it’s time-consuming to look at all of the equipment specifications, but it’s necessary if you want to ensure you get the panels that are best suited for your home, meet your energy demands, and maximize your long-term savings. We prioritize companies that carry high-quality panel brands for this reason. Personally, I love to see companies that offer a bunch of brands and allow consumers to choose which is best for them or help the homeowner decide which is best.

Unlike most solar installers, Momentum works with all tier 1 panel brands, which is both a good and bad thing. It’s good because you have options, so you can optimize for efficiency and power production, or you can choose something that provides less-than-ideal efficiency ratings in exchange for a lower up-front price tag. Ultimately, the number of options here means that we haven’t deducted any points from Momentum in terms of equipment quality, as it works with all brands and levels of quality.

Below is a quick breakdown of the specs you really need to consider when deciding on a panel brand, as well as the ones we use to rank companies based on panel quality and reliability:

• Average efficiency: EcoWatch carefully assesses not only the panel brands that each installer works with but also each individual panel from that manufacturer. One of the key things we look at is the average efficiency among all of the panels available. Rather than just focusing on the highest-efficiency model, this paints a clearer picture of what you can expect in terms of efficiency, power output, and, in turn, long-term savings from a particular manufacturer. Average efficiencies over 22% get perfect marks here, as this represents the best of the best.
• Max efficiency: Max efficiency is a metric that looks solely at the efficiency of the highest-performance panel from a manufacturer that an installer offers. This represents the best power production and usually the most substantial savings in the long run, but prices per watt are usually higher for these models. I believe max-efficiency panels are the way to go because you can often get away with installing fewer panels, which could end up saving you up-front and over time. Efficiencies of 22.8% or higher get perfect scores in our rating system.
• Power tolerance: Power tolerance is represented as a negative number alongside a positive one, and it tells you what percentage of the stated efficiency your panel will provide in real-world applications. Panels with a -0% negative side and a +5% or more positive side score perfectly here. That would mean you’re always guaranteed to get at least the stated efficiency, and it could go even higher in some situations. The average power tolerance is -0%/+3%.
• Year-one degradation: All solar panels lose efficiency over time, but the fastest period of degradation is within the first year, so the panel your installer provides will offer this metric separately from the degradation in subsequent years. The average degradation in year one among the tier 1 panel brands is 1.45%, and panels that have a loss of 1% or lower get perfect scores here. Ultimately, the less efficiency your panels lose over time, the greater your savings will be. However, you also need to consider the starting efficiency.
• Subsequent-year degradation: Panels continue to lose efficiency after that first year but at a slower rate. Each year after the first will see an average loss of 0.33%, meaning the average tier 1 panel will lose close to 8% of their starting efficiency after 25 years of use, plus whatever they lose in the first year. Panels with a loss of 0.25% or lower score perfect marks here.
• Max wind load: The max wind load is a metric that tells you how much force your panels can withstand from the rear, which will realistically only be applicable when the wind gets behind the panels and creates upward force. This is often not something you need to worry about unless you live in an area that experiences tornadoes, hurricanes, tropical storms, or intense wind storms. Tier 1 panels with a wind load rating of 3,000 Pascals (Pa) or higher get perfect marks here. 
• Max snow load: The max snow load provides the maximum amount of force your panels can withstand on the front, which is applicable for snow build-up. In areas that see minimal or no snow, this metric isn’t useful, but it’s crucial in northern states that see excessive snow load. The average max snow load for tier 1 brands is a little over 5,800 Pa, but panels that can withstand 7,000 Pa or higher get perfect marks.
• Manufacturer’s warranty: All tier 1 panels come with a manufacturer’s warranty that covers manufacturing defects for the warranty term, which is 25 years, on average. In my experience, most homeowners will never have to call on their manufacturer’s warranty because if something does go wrong, it’s likely an issue that happened because of the installation process, which would instead be covered under a workmanship warranty from your installer. However, it’s still important to have a robust equipment warranty. I recommend looking for 25 years or above. Some brands only offer a 12-year warranty, which isn’t ideal. The best-in-class coverage comes from Maxeon at 40 years, which is the only brand to get a perfect score here.
• Efficiency warranty: Panel manufacturers will also include a warranty that guarantees the efficiency of your panels, usually for 25 years. Again, Maxeon is the best option here, with a warranty for 40 years, but many manufacturers offer 30, which is still above the industry average of 25. It’s important to consider the warranty length in addition to the degradation rates, as a 30-year warranty doesn’t mean much if the degradation allowance is high.

Momentum is a bit of an anomaly when it comes to comparing the brands it installs to others because it works with every tier 1 brand available, which is unusual. This is great news, though, as you can decide what’s most important to you and then choose a brand that optimizes for that metric.

Below are some of the brands I recommend based on different situations:

• Area with heavy snowfall: QCells has the highest snow load of any manufacturer at 8,100 Pa, making it the best option to stand up to a heavy snow build-up.
• Area with extreme winds: Maxeon and Silfab are tied for the highest max wind load of 5,400 Pa. These are likely the best options if your area experiences hurricanes, tornadoes, or tropical storms.
• Area with low sun/a lot of cloudy weather: Jinko Solar has the highest max efficiency rating of any panel brand at 23.23%. However, while Maxeon’s max efficiency is 22.8%, its lower degradation rates make it a better option for long-term performance in low-sun conditions. REC is another good option with low degradation rates and a slightly lower max efficiency of 22.6%.
• Area with above-average sunlight: Jinko Solar has the lowest cost per watt of any tier 1 brand, so if you’re optimizing for cost in areas where sunlight is abundant, and degradation doesn’t matter as much, Jinko might be a good option. I also recommend LONGi, as it’s only slightly more expensive per watt and has better specs.
• Area with above-average electricity prices: In areas with high electricity prices, you’ll want the highest efficiency possible over time to maximize savings and avoid paying for electricity as much as possible. Other brands have started to match Maxeon in terms of maximum efficiency, but combined with low degradation rates and the best warranty coverage in the industry, I still strongly recommend these panels.

Thankfully, Momentum’s concierge service means that a qualified representative will study your home, your roof size, your roof orientation, your energy demands, shading on your property, your budget, and more to help you decide which brand is likely best for you, so you could forgo calculations and weighing your options and have your representative help you choose or just choose for you.

Warranties and Guarantees

Installing solar panels is expensive, so every homeowner will want to focus on the warranties they get for their equipment and the installation labor. In many cases, homeowners go the entire life of their panels and never need to call on the warranties, but if you run into issues, it’s nice to know that you won’t be on the hook for expensive repairs to your equipment or your home.

With Momentum Solar, your equipment and efficiency warranties will depend on the tier 1 solar panel brand you choose to install since the company offers so many different brands. I recommend going with a panel brand that comes with at least a 25-year equipment warranty — also called a manufacturer’s warranty — as well as a 25-year efficiency warranty.

The equipment warranty will cover manufacturer defects, which can lead to reduced power output and efficiency over time. The efficiency warranty will guarantee a certain level of performance over the term. Aiming for a remaining efficiency of 85% or higher after the first 25 years is good, but 90% or higher is ideal. You can calculate this by multiplying the subsequent-year degradation rate by 24 and then adding the first-year degradation rate. Subtract that from 100% to get the remaining efficiency after 25 years.

Even more important than these coverages is the workmanship warranty, as most problems with solar arrays occur because of errors during the installation process. Momentum offers a 25-year workmanship warranty, which is average. I should also note that Momentum is known for high-quality customer service, so if you do run into an issue, they’ll be quick to respond and rectify they problem, according to the many reviews I read through.

Also, remember that Momentum has a concierge service, so you’ll still be able to reach out to the same representative who worked on your project initially. This isn’t necessary, but it’s a nice touch.

Momentum Company Reputation

15.5/25

Momentum scores above average when it comes to the company reputation overall, although it loses some points for minimum availability, some negative customer reviews on sites like Trust Pilot, and its lack of special certifications and memberships within the solar industry.

First off, Momentum has been in business since 2009, which might be a bigger deal than you think. With the demand for solar on the rise over the past decade or so, more and more companies are popping up to capitalize on the demand. Unfortunately, many of these newer providers offer poor customer service, failing installations, and below-average equipment, and some don’t honor their warranties to maximize profits before leaving the industry altogether.

This trend means that choosing an installer that has some longevity in the solar space should help avoid this issue and ensure you get a provider that will offer high-quality service and won’t void your warranty by going out of business shortly after the installation. Momentum’s 15+ years of experience means it’s likely a good bet for a solid, safe installation and lasting warranty coverage.

Second, Momentum maintains an A+ rating with the Better Business Bureau (BBB), as well as a customer review score of 3.13 out of 5 on the BBB. Those reviews might seem unimpressive, but many competitors sit in the 2- to 3-star range, so this is above average.

Two areas where Momentum falls a bit short in terms of its reputation are the Trust Pilot review scores and the lack of affiliations in the industry. First off, it has a 1.8-star rating on Trust Pilot, which is below average. It’s important to note that online reviews tend to be polarizing, as only people who have overwhelmingly positive or negative experiences tend to take the time to review. Still, you should consider these ratings when deciding if Momentum is the best option for your solar installation.

Additionally, Momentum isn’t a member of the Solar Energy Industries Association (SEIA), and its installers aren’t certified by the North American Board of Certified Energy Practitioners (NABCEP). These aren’t necessarily red flags, but seeing these memberships and certifications does help identify companies that are more likely to provide high-quality, professional installations.

Finally, Momentum lost points in the category because of its somewhat limited service area. As of this writing, Momentum only serves 12 states, including Arizona, California, Connecticut, Florida, Georgia, Massachusetts, Nevada, New Jersey, New York, Pennsylvania, Texas, and Rhode Island. Although a limited service area doesn’t suggest that the service inside of those states won’t be good, companies with a wider footprint can serve more customers.

In some cases, choosing a solar company that is actively growing is a good way to ensure you get a provider that’s looking to maximize its positive effect on the industry and the environment. However, it’s worth mentioning that Momentum has stated in the past that it intends to focus on states where net metering policies help maximize solar savings. Its lack of growth in the last few years could be purposeful based on this particular company goal.

Consumer Reviews and Testimonials

Installing solar panels is likely to cost tens of thousands of dollars, so choosing a company to install them that has positive ratings from customers is crucial. Looking at past reviews is a good way to get a sense of the service an installer provides, which is why I read through hundreds of Momentum Solar reviews.

First, let’s take a look at some positive reviews to see what Momentum gets right. The sentiments in the following customer reviews provide a good representation of the many others that I have read. Most of the positive comments mention the outstanding communication you get from the company’s representatives, as well as the expediency and professionalism of the installation teams.

“[My customer service rep] in Customer Care has been an exceptional resource. He has helped to get all my questions answered timely and accurately. He always returned calls promptly. He was able to navigate my process from lease to a buy-out option in order to keep the process going. He was confident in ensuring the rebate would be applied and had updated paperwork to reflect the rebate sent to me for my signature. It was a pleasure working with [Momentum] to ensure that everything I needed I had, and he was able to walk me through details that I wasn’t sure how to complete.” — Anne B. via BBB

“From start to finish, Momentum Solar exceeded our expectations. As we went through the process, each team member was knowledgeable, professional, and pleasant to work with. The initial meeting with [name redacted] provided us with all the information we needed to make an informed decision to install solar. He is very personable and made a great first impression of the Company. [He] went above and beyond as we worked out contract details and project implementation. He was fantastic to work with as he always picked up his phone to answer any questions/concerns we had. He genuinely cared about our year-end deadline and did everything he could to ensure it was met. Our new roof was installed quickly and neatly. The solar panel installation team was great. Panels were put up in one day. Momentum Solar employees and subcontractors care about their customers. Quality people providing quality solar.” — Cyntha Z. via BBB

Of course, Momentum also gets its fair share of negative reviews, too. Most of the negative reviews include comments about aggressive sales tactics, misrepresented savings and tax incentive benefits, and, occasionally, issues with the installation that led to roof leaks. The following reviews paint a picture of the worst-case scenario when hiring Momentum to install your solar array.

“After the installation, we noticed that the panels were barely covering any of our consumption. We made several attempts to address this situation but we were just told to wait about a year to be able to see the benefits. It’s been over a year now and the situation has only gotten worse. We continue to pay the same amount on our electric bill from before the panels were installed PLUS the cost of the panels. This time we decided to contact SECO (our electric company) directly for help, and they told us that our consumption has always been 15,886 kWh, even prior to the panels. SECO explained that this would have been seen in our account statements that we provided the solar panel company. Therefore, the salesman falsified the consumption amount on our contract to provide a price that would get us to buy, knowing that this would not cover our consumption and we would be forced to pay more for additional panels in the end.” — Alejandro N. via TrustPilot

“This company is relentless. Never requested information. They keep calling my cell phone. Requested to be taken off their call list. Calls still come in. Hope they get hit with another Class Action for robo calling cell phones.” — Keith S. via TrustPilot

“Two weeks ago Momentum Solar installed the first layer for my solar panel. It rained and now my roof is leaking in more than one area. It was difficult contacting anyone because my call went unanswered. Once I was able to make contact I made my complaint. I called each day since and is getting the runaround. I was told on Monday 10/2/23 that managers are in a meeting and will return my call. No one from the company has the decency to return my calls. I am still not able to speak with anyone in management. It will be raining again this weekend and I know the situation will get worse with wetting. I never had leaking in my roof prior to the installation. They are the worst company I have ever had to deal with.” —Viveth B. via TrustPilot

Momentum Solar Customer Service

8/10

The last metric EcoWatch uses to evaluate solar installers is the customer service they provide. We gather information about each provider by reading hundreds of reviews to get a picture of recurring problems with service, as well as areas where the installers routinely shine. Momentum scores quite high in this area, although it does lose some points because of some repeated issues with aggressive sales tactics and what seems to be mostly isolated issues with response times.

A lot of solar companies end up resorting to door-to-door sales in an effort to drum up business, and those that do often get dinged on review sites like TrustPilot, the BBB, Yelp, and others. I’m not a fan of solar companies using high-pressure sales tactics in these situations, but it doesn’t really suggest that the customer service you’ll get if and when you do sign a contract will be poor. I usually don’t let things like this weigh heavily on my customer service review, although it did contribute to Momentum losing some points in this area.

What’s most important is the service you receive after paying for your solar installation. In that regard, Momentum seems to be a reliable solar installer option. Most people are pleased with the concierge service and the communication they get, and positive reviews mentioning the communication are more plentiful than those that cite issues with not being able to get responses to their calls for warranty claims.

Overall, Momentum has a good reputation for constant communication throughout the installation process, as well as reasonable response times to warranty claims if there ever are any issues. Installation times appear to be fast — usually just a day or two once things like permits are lined up — and the teams are noted to be professional and courteous.

Momentum Solar Comparison

The table below compares Momentum with two other solar providers of similar size serving in the same areas.

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Best for Leasing

4/5

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Best Solar Financing

4.5/5

Great warranty coverageExperts on local policiesConcierge Service

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Solar Veteran

4/5

Outstanding customer serviceOffers products from leading manufacturersGreat warranty coverage

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Who is Momentum Solar Best For?

In my opinion, Momentum Solar is best for people who are looking for the best customer service possible and are nervous about spending so much on solar without having some assurance that their installer will remain responsive before, during, and after their installation. Momentum is known not only for good customer service but also for its concierge service, which means you’ll have a single point of contact throughout your entire experience. This doesn’t necessarily guarantee a more streamlined experience, but it definitely helps.

I also recommend Momentum for customers who want to be able to choose the panels that suit their specific needs best. If you’re looking to optimize for a specific metric — like the cost per watt to keep up-front prices down or the panel efficiency rating to maximize your energy production and long-term savings on your electric bills — Momentum is a solid option because it installs all tier 1 panel brands. Most other installers stick with just a handful of options, or even a single one, which shoehorns you into a panel that might not be optimized for your home or budget.

Finally, I think Momentum is an excellent option for anyone who’s concerned that they might need to replace or repair their roof prior to going solar. Momentum uses in-house roofers to carry out these jobs prior to installing your panels, which further streamlines the process and avoids you having to work with and coordinate between multiple contractors to get the job done.

What’s Next?

Now that you have a thorough understanding not only of Momentum Solar’s offerings and installation process but also of how to assess solar panel brands and installers in general, you should be set to decide if Momentum is a good option for your home. If it aligns with your needs and fits into your budget, you can reach out to Momentum to get a quote for your solar conversion.

I also recommend choosing at least two other companies that you believe will meet your needs and getting quotes from those providers as well. Being able to compare quotes will help you settle on a fair price for your system and rule out providers with prices that are over your budget or seem too good to be true.

I suggest reading through some of our company comparisons to see how Momentum stacks up against other providers. Our Momentum Solar vs. Trinity Solar article is a great place to start, as Trinity is another high-quality installer that operates in many of the same states as Momentum. You can also read through our Momentum Solar vs. ADT Solar article and our piece on Momentum Solar vs. SunPower piece for information on how Momentum stacks up against some of the national providers with larger service areas.

Finally, if you’re unsure if solar is a good option for you overall, I suggest reading through our guide on whether or not solar is worth it as well as the state-specific guide based on your location. These will give you a better sense of how solar will benefit you and help you decide which financing option is going to be most beneficial for your circumstances.