Solanta Review: Costs, Quality, Services & More (2024)

Solanta Services and Installation

Originally, Solanta only offered solar energy systems, but with time it also added security systems and home automation systems to its list of services. The company distinguishes itself by specializing in flat roof installations. It uses canopies to install panels on flat roofs. Solanta also offers electric vehicle chargers and energy storage systems. However, solar panels remain its highest-selling product.

Solar Installation Experience

Solanta outlines an eight-step solar installation journey:

1. Site Assessment: A solar expert from Solanta visits and assesses your property, sometimes with a site technician. The expert qualifies you and your system for a system installation, which is followed by a consultation, after which the company will send you a quote.
2. Contract and Agreement: Upon receiving all the information on what kind of system is best for you, you sign a contract with the company.
3. Design and Engineering: Using satellite imagery and drone photos, Solanta’s design team prepares a 3D model and a final design of your solar power system.
4. Permits and Approvals: Solanta completes and submits the filings and works with the utility companies and municipality to get approvals, including those for net metering.
5. Installation: Once you receive your permits, the company calls your phone number to schedule an installation date with you. On the scheduled day, Solanta’s team comes with all the equipment and begins the installation, which usually lasts a day or more.
6. Inspection: Once the system is installed, a final inspection is done by the local municipality before your system comes online. Solanta coordinates with the authorities and informs you of the activation date.
7. Activation: Once the inspector has given the thumbs-up, your system is ready to be switched on. Solanta walks you through the process and shows you how to monitor energy generation through the monitoring platforms.
8. Satisfaction: Finally, you can enjoy energy independence with your solar system.

Solanta Customer Service

Solanta strives to maintain a high level of customer service. Most customers have reported a positive experience with its installers. For those originally unhappy with its service, Solanta has gone the extra mile to rectify any and all technical/administrative problems. There have even been instances where the company has compensated customers for the inconvenience caused, which is certainly commendable.

Outstanding Local Installer

4/5

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Solanta Costs and Financing

The cost of Solanta’s services can be described as slightly on the higher side. It is not New York’s cheapest solar installer, but also does not charge an excessive amount for its systems. One thing to keep in mind, as any solar expert would tell you, is that the cheapest does not equal the best. Solanta’s professionalism, speed and commitment to customer service means most customers find the added cost worth it.

Financing Options Through Solanta

However great the returns, buying a solar system still requires a significant investment. Therefore, most companies today offer purchasing options other than cash. Solanta offers three purchasing options — cash (accepts credit cards), loans and leases. Here’s an overview of all three and how they compare:

Each of the options above will have its own pros and cons, and what suits you best depends on a number of factors. Check out our solar financing guide to have perfect clarity on which option is best for you.

Solanta Solar Panel Warranty

Solanta’s solar power systems come with a set of warranties that can be grouped in two different categories.

1. Equipment warranty: Solanta procures individual components of solar systems from reputable manufacturers such as REC, Enphase, etc. Naturally, it offers the same warranties offered by the original manufacturer of equipment. The inverters and solar panels installed by Solanta have a 25-year (30-year for Solaria) warranty.
2. Workmanship warranty: This warranty protects the system from defects in the installation process resulting in inoperation, inefficient generation or even damage. Solanta provides a 10-year workmanship warranty, which is considered the industry standard worldwide.

Outstanding Local Installer

4/5

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Solanta Reviews

As mentioned previously, Solanta takes customer reviews seriously and takes noteworthy measures to rectify anything resulting in a negative experience. This has led to most Solanta reviews being positive.

Positive Solanta Reviews

Solanta’s positive reviews highlight its team’s promptness and professionalism. Here are a couple of examples.

“Fast timeline and good quality work, we couldn’t be more satisfied with the results of our solar installation.”

– Dean S. via Yelp.

“First of all, the solar panels are working great and producing power just like they promised. I originally gave them a bad review and someone named Cam reached out to me and took care of my issues quickly; so my experience with their customer service was fine.”

– Luis R. via Google.

Negative Solanta Reviews

Some reviews of the company show a lack of swiftness and communication.

“1.5 years have passed since signing with Solanta. They have been unable to perform the install. In spite of acknowledging the excessive amount of time that has passed and indicating they are willing to issue a refund in writing, Solanta has not done so and continues to hold my money.”

– Shanna D. via Yelp.

“We started this process in August, and have had nothing but one problem after another. Their customer service is HORRIBLE. They never call back. We have now been paying our loan for solar (without the benefit of solar) as well as our very high PSEG bill, which is why we wanted solar in the first place.“

– Dee D. via Google.

Solar Energy Provider Comparison

Solanta proves itself to be a good deal for your solar power needs. However, New York has a large variety of installers to choose from, and there is always a possibility of a company being more suitable than Solanta for you. Therefore, it makes sense to check out a couple of other, similar options. Take a look at the table below, comparing Solanta with two other great solar companies operating in NY.

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