Compare 5 Best Flexible Solar Panels (2023 Reviews and Buyer’s Guide)
By Christian Yonkers /
In this EcoWatch guide on ADT Solar, you’ll learn:
This guide has helped thousands of homeowners save time and money on their search for a solar installer by providing them with pertinent and unbiased details about ADT Solar. Let’s get started!
ADT Solar (formerly Sunpro Solar) has had a foothold in the solar market of the sunny Southeast since 2008 and has stretched its service area across 21 states. But what do ADT Solar reviews have to say about the company’s customer service as it expands?
In this article, we’ll take a look at the company’s reputation, service offerings, pricing and more so you can decide whether purchasing solar panels with ADT is a good idea for your home. Read on for our full review, or to see if ADT Solar is available in your area and get a free quote, click the button below.
ADT Solar, formerly Sunpro Solar, is a leading provider of both residential and commercial solar energy solutions throughout 21 states, ranking No. 2 on our list of the best solar installers in the U.S. The company has installed solar on over 25,000 homes, and Sunpro reviews have been largely positive, giving it a great nationwide reputation.
|ADT Solar Fast Facts|
|Service Areas||21 states, including AZ, AR, CA, FL, GA, IL, IA, KS, LA, MS, MO, NE, NV, NM, NC, OH, OK, SC, TN, TX, VA|
|Service Types||Customized designs of solar panel systems, electric vehicle (EV) chargers and backup battery installations|
|Types of Panels Sold||LG, Panasonic|
|Backup Battery Options||Yes, including Tesla Powerwall and Enphase Encharge|
|Certifications||North American Board of Certified Energy Practitioners (NABCEP) technicians; LG, Enphase and Unirac certified installer|
|Better Business Bureau (BBB) Rating||A with accreditation|
Headquartered in Mandeville, Louisiana, Sunpro got its start servicing the sunny areas around the Gulf Coast. The company is yet to spread into the Northeast but now services most of the southern U.S. and has become a top solar company in Texas, Arizona and California.
It was acquired by ADT in 2021. ADT opts to exclusively sell renewable energy systems rather than lease solar panels. It also offers high-quality solar storage solutions. What sets the company apart from competitors is its 25-year comprehensive guarantees of solar power output, workmanship and product longevity.
ADT Solar designs, installs and maintains solar panels on commercial properties and residential homes. Before it was acquired, Sunpro gained over a decade of experience in solar panel installations and prided itself on its reputation for providing quality service and industry-leading warranties. It’s too early to tell whether ADT will continue operating at this level of excellence.
Watch Below: An Customer of 4 Years Discusses Why They Made the Switch to ADT Solar
Unlike most companies, which only offer product warranties and 10-year workmanship warranties, ADT offers a comprehensive 25-year warranty guaranteeing the solar system produces at its estimated level for decades after your purchase. According to Sunpro, if your system does not produce the amount of energy guaranteed, you will receive the difference in cash. More specifically, the 25-year ADT guarantee includes:
The right products for your home will depend on your energy needs, but ADT comes armed with some of the best solar panel and backup battery options on the market. Sunpro’s PV installations are mostly equipped by brands like LG and Panasonic — companies known for making products with exceptional longevity and quality at an affordable price.
ADT also offers both the Tesla Powerwall 2 and the Enphase Encharge 10, two of the best solar battery options on the market. Despite ADT carrying a mix of brands for its panels and storage systems, the company chooses products that are compatible with each other. For instance, LG panels are known to work well in nearly any solar configuration.
Outlining its process in just three steps, ADT strives to make solar installations as simple and easy as possible. Relative to its competitors, Sunpro’s process is more simple, but this can come at the cost of customizing the look and functionality of your system. An average ADT customer can expect the installation process to look a little more like this:
It’s challenging to estimate the average cost of solar for a provider, as prices depend on your location, home and energy goals. We do know that Sunpro offered fairly competitive prices, but local installers may quote just below ADT to get a leg up on the competition. This is another reason we encourage our readers to get several quotes from competing companies.
Unlike other industry leaders like Sunrun and SunPower, ADT does not offer a lease option. This excludes a small number of homeowners interested in solar, but ultimately ADT encourages purchases so that customers can secure the best value for their time and money.
ADT offers standard solar financing plans for its customers, all backed by the company’s 25-year guarantee.
Contrary to what you might see on other review sites, ADT Solar does not offer solar leases or power purchase agreements (PPA).
There are bound to be mixed reviews for any company with over 25,000 clients. And even more now that the brand has been acquired by a security company. Let’s take a look at what real Sunpro customers had to say — both positive and negative — to see what ADT customers may be in store for.
Sunpro Solar reviews from happy customers mostly describe a “set it and forget it” solar project: simple plans, a quick installation and a product performing just as it was advertised.
“Great company! I had my solar installed a couple months ago. Everyone and everything was great and went very smoothly. They kept in contact with everything that was going on the entire time. Now I have a new roof, a nice tax credit and a practically non-existent electric bill!”
— Jeremy via BBB
“Everything went as promised and on time. All the people were friendly and courteous. I am having no problems with the installation and service.”
— Thom via Google Reviews
Solar, like any business, runs on sales. And Sunpro’s sales consultants work on commission. That’s why it’s important to find an installer that you can trust to keep you satisfied well after the papers are signed. Solar can be a very challenging issue for homeowners to troubleshoot, and most negative Sunpro Solar reviews stem from customers experiencing issues after the sale was made. Here are a few examples.
“I pretty much have the same complaints as most others. I’d warn all to not waste your time or money with this company. They install the panels very quickly in order to get their money from the lending company. But once they receive their money, you are on your own. They never keep in contact to update you on the status of the activation of the panels. They are not honest at all in the entire process.”
— Sean via BBB
“I was satisfied when I first got the solar panels installed. However, when I call now to get my panels serviced — as I have 11 panels out of commission — I am being told that it will be awhile… I have yet to get a date that my panels will be serviced. Have not even gotten a call back.”
— Sandra via Google Reviews
As Sunpro, ADT Solar was a good example of how a solar company should operate; an all-encompassing 25-year warranty, high-quality solar panels and good customer service. Sunpro has helped tens of thousands of homeowners discover the benefits of modern solar energy by keeping its business and installation process simple.
We’d like to see better results from its customer service department, however, which is something ADT can improve on. If you do go with ADT Solar, the chances are that you’ll receive a quick, simple and effective solar solution that works for at least 25 years.
We noticed most issues arise on the rare occasions that installations don’t go smoothly. Whether a minor issue like your inverter not connecting to your network or a major issue like a faulty panel, a comprehensive 25-year warranty only does so much good if you can’t get your provider to call you back.
Overall, we happily recommend ADT Solar to our readers, but be sure you only sign a contract from a sales rep you trust. Leave no stone unturned in asking questions prior to the sale to make sure your consultant is knowledgeable and will field any of your concerns after you sign a contract. Solar is a significant investment, and you should feel confident in your decision.
|ADT Solar Pros||ADT Solar Cons|
|Large service area||Reported communication issues after sale|
|Strong warranty||No lease options|
|Excellent customer service||No online estimates or consultations|
|High quality of products|
Now that you know what ADT Solar reviews have to say, let’s compare the provider to a couple of other well-known national solar companies:
|Services Offered||Solar panel installation, battery installation, monitoring||Solar panel installation, battery installation, monitoring, maintenance||Solar panel installation, battery installation, monitoring|
|Service Areas||AZ, AR, CA, FL, GA, IL, IA, KS, LA, MS, MO, NE, NV, NM, NC, OH, OK, SC, TN, TX, VA||AZ, CA, CO, CT, FL, HI, IL, MD, MA, NV, NH, NJ, NM, NY, PA, RI, SC, TX, VT, WI, Puerto Rico and Washington D.C.||All 50 States|
|Payment Options||Cash, loan||Cash, loan, lease, PPA||Cash, loan, lease|
|Learn More||Sunrun Review||SunPower Review|
Here are the most common questions we get about Sunpro and ADT Solar. If you have specific questions that aren’t answered here, reach out to our team of solar experts at firstname.lastname@example.org.
Sunpro was a legitimate solar company performing solar and energy storage installations in 21 states. Sunpro carried out over 25,000 installations throughout the country before being acquired by ADT in 2021.
ADT Solar installs mostly LG solar panels and is a platinum tier installer of the LG partner program. LG believes solar panels should be made in-house and manufactures all of its panels in its facilities in Gumi, South Korea, and Huntsville, Alabama.
ADT Solar currently offers services in 21 states, including Arizona, Arkansas, California, Florida, Georgia, Illinois, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, Nevada, New Mexico, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas and Virginia.