Top 6 Best Solar Companies 2023 Review
By Karsten Neumeister /
Here’s what you’ll learn in this review of Sun Services:
With the number of solar installers available to complete your solar project in Arizona, choosing the right one is often the most challenging part of converting your home to solar. Our Sun Services review below should help you decide if this company is the right choice for your solar panel installation, as it provides information on the company’s costs, services, products and more.
Sun Services USA is an excellent solar installer in Arizona. The company maintains affordable pricing for solar panel installations, and although it has a somewhat limited product selection, the warranties provided for the equipment it does install are excellent. The company also offers solar loan options to make solar more accessible and affordable for all Arizona residents.
Sun Services LLC started as AZ Sun Services, a solar company headquartered in Arizona that served customers within state lines. The company has since changed its name to Sun Services USA and has expanded to serve Nevada and Florida, with plans to further expand to Colorado and Texas as well.
The company provides a decent array of solar equipment, installation and monitoring services for both residential and commercial solar installations. Sun Services also maintains an environmental blog on its website where solar customers can learn more not only about the positive impact of solar but also other eco-friendly practices.
It seems clear that Sun Services understands the big picture of solar and how it’s part of reducing emissions and pollution, making it a more reputable company that’s not just out for your money.
|Sun Services USA Fast Facts|
|Service Areas||Arizona, Nevada and Florida|
|Services Offered||Solar panel installations; solar monitoring; commercial solar installations|
|Types of Solar Equipment Offered||Enphase, SolarEdge, Aptos, Q Cells, Silfab|
|Certifications||Technicians certified by the National American Board of Certified Energy Practitioners (NABCEP); accreditation by the Better Business Bureau|
|Better Business Bureau Rating||A+|
Sun Services provides just the basics when it comes to services, including solar panel installation and solar monitoring, so customers looking for more customization options might need to turn elsewhere. The installation process is relatively smooth, although some customers have complained about delays along the way.
The installation process is similar among most solar installers, with some minor differences. Below is a breakdown of what you can expect when hiring Sun Services to complete your solar panel installation.
Your first step is to provide Sun Services with some basic contact and property information via the contact form on its website (there is a separate choice if you’d like a quote for a new roof). A project management representative will connect with you shortly thereafter to confirm the details and get some additional information.
You should be prepared to discuss the appliances and electronics in your home, your average monthly energy consumption (which can be found on your past electric bills), shading on your roof from trees and buildings, your HVAC (heating, cooling and ventilation systems) and more. The rep will then explain the entire process of installing solar and walk you through the next steps.
A solar panel system designer from Sun Services will then get to work to design the system that suits your home best. This tech will connect with you to approve the design, discuss solar needs and expectations, estimate your savings and more. The phone call or video chat should last twenty minutes to a half-hour.
Once you approve the final design, Sun Services will begin pulling permits required for the work. As soon as permits are approved, your representative will connect with you to schedule an installation date, and the installation team and electricians will install your system according to the plan and specifications.
The final step of the process will be commissioning (turning on) your system. Once the solar panels are producing energy, you can begin saving money on your electric bills!
Generally speaking, Sun Services maintains a great reputation for customer service. Most customers are pleased with the communication, honesty and transparency the company provides, although there are some negative customer reviews stating that communication was lacking throughout the process.
Post-installation customer service seems to have the same reputation, with most customers satisfied but some claiming warranties are hard to take advantage of if there are issues.
The price of solar panels in Arizona will always be high, but Sun Services is a great option for keeping costs down. The overall price of photovoltaic equipment from this company is around average, and the quality of service and the products provided for that price are excellent.
The average cost of solar panels in AZ is around $2.61 per watt, although prices can vary based on the equipment you choose and the size of the system you need. Most Arizona residents will find their system totaling between $17,383 and $28,971 after the federal solar investment tax credit (ITC) is considered. Sun Services typically falls around the average based on solar system size.
Sun Services accepts cash purchases and solar financing options through Dividend, Mosaic and Sunlight Financial, but it doesn’t accept solar leases or power purchase agreements (PPAs). Most customers will be able to find a solar loan that works for them and fits within their budget. You can find some basic information on the different solar purchase and financing options below.
|Cash Purchase||Solar Loan|
|Added Property Value||✓||✓|
|Eligible for Tax Credit||✓||✓|
|Payment Due to||Solar Installer||Loan Provider|
For more information on which financing option is best for you and the pros and cons of each, you can check out our guide to solar financing plans.
Solar panel warranties typically either cover the equipment — which can include damage and/or power production efficiency — or the labor or workmanship. Sun Services provides the manufacturer’s warranty for all solar equipment based on the brand:
In addition to the product warranties, Sun Services provides all customers with a 20-year workmanship warranty. Most solar panel companies offer workmanship warranties between 10 and 25 years.
Most solar customers consult reviews of solar installers they’re considering, as these provide an unbiased look at what you can expect. We scoured the internet for Sun Services reviews and found that most were positive, although some paint the company in a negative light. Overall, it seems that most customers are satisfied with the service they receive.
Below are some of the positive reviews that capture the general consensus reached by countless other reviews.
“Great price and outstanding value. Communication was great and the project was executed ahead of schedule. I couldn’t be more satisfied. Matt Nam (the sales rep) was very thorough and did a great job articulating our options. Excellent communication, coordination, and follow-up after the sale. It is definitely worth giving this company a look if you are in the market.” — Jeff via Google Reviews
“I had a solar system installed on my home in Prescott, AZ. We had 21 panels installed and couldn’t be happier. Team 3 did a great job with the installation. They were respectful and clean. The AZ Sun Services staff was very informative and kept me up to date as things changed and progressed. From the start we were happy with the services that were provided. I’d like to add that if you need a roof, they can help you with that as well.” — Anthony via Google Reviews
As is the case with any company, there are some negative reviews of Sun Services online. Most of them concern slow installation timelines, and a few state that there are issues with communication between Sun Services and the panel manufacturers, leading to slow fixes.
“Seven months since I signed the contract. It took them four months to get the permits. Month five they finally installed the breaker panel on the second try after a no-show/no-call. Tore up the stucco and concrete and have not fixed it yet. […] Took them eight months to finally install my system (took them two days), but now the Cellular Monitoring keeps losing connection. […] Talk about poor customer service.” — Mike via Google Reviews
“The service is excellent, however they do not have a clue how to make my system work. Tech has over 40 hours of troubleshooting and is getting no support from the manufacture[r]. At this point it is still not working five months after the initial install. They came out again today [and] installed what the manufacturer said was the fix. Guess what it’s not working. Great service and no support does not work.” — Alex via Google Reviews
According to the Solar Energy Industries Association (SEIA), Sun Services is one of 138 solar panel installation companies operating in the State of Arizona.1 With so many companies to choose from, many customers wonder if Sun Services is the best. The below table provides a side-by-side comparison with other top AZ installers SunPower and SunPro.
|Sun Services USA||SunPower||ADT Solar (Sunpro)|
|Services Offered||Solar panel installation and solar monitoring||Solar panel and battery backup installation; EV chargers; solar monitoring||Solar panel installations; solar battery installations; electric vehicle charger installations; energy-efficiency upgrades|
|Service Areas||Arizona, Nevada and Florida||Nationwide||21 states|
|Payment Options||Cash payments, solar loans||Cash purchases, solar loans, leases, PPAs||Cash payments, solar loans|
Below are some of the questions our readers ask us most often about Sun Services USA. If you have specific questions that aren’t answered here, reach out to our team of solar experts at firstname.lastname@example.org.
Sun Services is a legitimate company with state licensing information and electrical service licenses posted right on its website. Most customers are satisfied with their solar panel installations and the customer service they receive from Sun Services. There have been a few negative reviews posted online, but the issues described don’t suggest Sun Services is a poor choice for solar panel conversion.
Sun Services is about average in price, and the equipment it installs is top-of-the-line. While the cost of going solar with Sun Services will likely be about average, the value you get is better than you’d expect from many other companies in Arizona.
For most solar customers, going with Sun Services will lower electric bills. Solar panels help offset energy costs by reducing how much power you need to pull from the grid during hours of sunlight.
Arizona does not mandate net metering, so most solar customers who don’t have a solar battery installed won’t eliminate their energy bills. However, a significant reduction is expected, especially given the abundant and intense sunlight in Arizona. Net metering is privately offered by some electric companies, including APS (Arizona Public Service).
Sun Services is not the best solar company when it comes to affordability, as it’s middle-of-the-road when it comes to the overall cost. Most customers pay around the average for installation services but for that they get high-quality photovoltaic equipment from some of the most efficient solar panel brands in the industry.
Sun Services is headquartered at 2632 W Medtronic Way, Tempe, AZ 85281 — the main office from which it services Arizona. The phone number is 888-525-2786.
The company also serves Nevada and Florida and has offices there. It has plans to expand to Colorado and Texas in the near future.