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Rick Rappaport

Tuesday, a report written by the company proposing the world's largest fracked-gas-to-methanol refinery was released by the Port of Kalama and Cowlitz County, Washington. The proposed fossil fuel refinery is controversial because of the impacts on both local residents' health and our climate. Despite the company's claim that the refinery could result in a climate benefit, the refinery would consume a stunning amount of fracked natural gas—one-third as much gas as the entire state of Washington.

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No LNG Rally on May 26, 2015, in Salem, Oregon; in 2016 we defeated the project. Alex Milan Tracy

By Dan Serres

As highlighted by the article Why Does Climate Change Matter to the Columbia?, we are in the the fight of our lives to stop dirty fossil fuels and transition to clean energy. The good news? You are making a difference right now. As activists, you have a tremendous impact on greenhouse gas pollution in the Pacific Northwest. Over the past decade, you defeated the region's largest fossil fuel proposals. From stopping liquefied natural gas (LNG) developments on the Lower Columbia River, to blocking mind-blowing quantities of coal exports, to persuading Washington Gov. Jay Inslee to deny North America's largest oil train terminal, your efforts register on a global scale.

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Sunrun Solar Reviews: Costs, Quality & More (2021)

Is Sunrun the best option for solar panels on your home?

Reviews
Eloi_Omella / E+ / Getty Images

If you're considering a solar panel installation, chances are you've come across the name Sunrun. A lot of literature exists on this leading residential solar panel installer, but research can be overwhelming, so we're breaking down everything you need to know in this Sunrun solar review.

As one of the nation's top solar companies, Sunrun focuses on installing custom-designed solar arrays and backup battery systems, and installations are performed quickly and easily by the provider's massive fleet of technicians. Sunrun also offers a solar leasing program that's popular among customers.

Sunrun Fast Facts
Year Started
2007
Service Areas 22 states and territories, including AZ, CA, CO, CT, FL, HI, IL, MD, MA, NV, NH, NJ, NM, NY, PA, RI, SC, TX, VT, WI, Puerto Rico and Washington D.C.
Service Types Solar panel and backup battery installations
Types of Panels High-efficiency monocrystalline panels from top solar suppliers like LONGi and Costco
Backup Battery Options Brightbox Home Battery storage, which uses lithium-ion batteries like the Tesla Powerwall and the LG Chem
Certifications Solar Energy Industries Association
Better Business Bureau
(BBB) Rating
B+ with accreditation

Read on to learn more about the provider, or to see if Sunrun is available in your area and get a free quote, fill out the 30-second form below.

Sunrun Overview

Founded in 2007, Sunrun's mission is to create a world run by solar energy. Since 2007, Sunrun has expanded at an impressive rate, now offering services in over 20 states as well as Puerto Rico and Washington D.C.

Sunrun designs solar panel layouts custom to a roof's shape via satellite imagery, giving homeowners more control over the appearance and efficiency of their systems. The company's integrated home solar battery storage service, Brightbox, sets it apart from the many other providers that have yet to deploy storage options that bring a number of key benefits to solar customers.

Sunrun also provides a wide variety of solar financing options for its customers. Catering to a large client base has allowed for Sunrun's massive growth, but it's also presented challenges that have soured the company's reputation online. The BBB gives Sunrun a rating of a B+, which is lower than the average solar provider.

Sunrun Solar Services and Installation

Sunrun is a comprehensive solar installer, providing design and installation of custom solar solutions complete with backup battery storage, home energy monitoring and energy control during outages. These tools can help homeowners manage, store and monitor their home's energy use for additional savings on their electric bills.

The types of panels and inverters Sunrun offers come from brand names like SolarEdge, LONGi and Costco. They are ideal for the quick and easy installations that Sunrun prides itself on. An average customer could expect the installation process to look like this:

  • Receive a free quote by providing preliminary information such as your address, monthly energy costs and credit score.
  • If interested after receiving the quote, a Sunrun sales rep will provide a detailed proposal including your custom system design, appearance and estimated energy savings over the course of the system's lifetime. The proposal should include any local and state solar incentives, so be sure to make note that any are included.
  • Once you've decided on the custom system that fits your needs, you will need to complete paperwork and obtain permits and approvals. Sunrun will handle the permits and approvals from your presiding city or county, but you should expect this process to take a few weeks.
  • During the permitting process, Sunrun will also check for net metering programs through your utility company and will enroll you if eligible.
  • Once all permits and approvals are gathered, Sunrun will install your system. With Sunrun's resources, this will likely be the easiest part of the entire process.
  • Finally, you'll need to pass inspection and turn on the system. Once the system is installed, both the city and your electric company will most likely require inspections. Sunrun will handle the logistics of both. Once these pass, a customer will be able to turn the system on.

Solar Panel Warranty

All Sunrun installations, whether leases or purchases, are covered by the Sunrun Guarantee. This 10-year comprehensive warranty includes free equipment replacement and system repairs, covers all parts and labor costs and guarantees that roof penetrations are watertight.

Sunrun advertises free maintenance, repairs and insurance on its products, but it should be noted that those services are only available to customers leasing panels through Sunrun. Any customers who have purchased panels from Sunrun will be held to the product warranty of the panels they purchase (typically between 12-25 years). As such, all warranty claims will be handled through the panel manufacturer rather than Sunrun.

Sunrun Costs and Financing

The cost of a solar system from a particular provider is difficult to estimate, as pricing can vary widely depending on your state, your roof and your home's energy needs. As Sunrun has been an industry leader for some time, most other solar providers actually offer installations at a slightly lower cost to give them a competitive edge. This is just another reason we encourage our readers to get quotes from competing solar companies.

Much of Sunrun's expansion can also be credited to its utilization of solar leases, which allow homeowners to rent solar equipment from Sunrun at a monthly cost. Though leasing panels provides immediate energy savings with a low upfront cost, purchasing panels provides the greatest value long-term. Keep in mind that leases will not be eligible for the solar tax credit.

Solar Financing Options

Sunrun offers four different solar plans for its customers.

  1. Monthly lease: This option requires the least money down but also provides the least overall value. Sunrun retains ownership of the panels and you make monthly payments to purchase the energy they generate. The monthly payments are guaranteed to be less than what your utility payment would be, but the savings are not as great as they would be if you purchased the panels.
  2. Full lease: In a full lease, the customer pays Sunrun an upfront fee to rent the panels for around 25 years (the term of the lease can vary). Sunrun retains ownership of the solar equipment. This saves a customer more money than a monthly lease, but it's still significantly less than if a customer purchased panels.
  3. Monthly loan: Customers can receive a solar loan from a third party to fund the purchase of solar equipment. These loans require monthly payments and typically have a payback period of between five and 10 years. In a monthly loan, a customer still owns the system outright, which adds to their property value, allows them to claim the solar tax credit and provides greater long-term energy savings than a lease. However, they will pay interest on the loan, making the system more expensive.
  4. Full purchase: A full purchase is the most recommended method of investing in solar energy. When customers purchase panels, they buy the system designed by Sunrun outright. Immediately, the solar panels add property value and the homeowner is eligible for the solar tax credit. Over time, homeowners will see a larger return on investment when paying in cash.

Sunrun Solar Reviews

Sunrun's size is both its biggest strength and its biggest weakness, and most customer reviews reflect just that. Positive Sunrun solar reviews praise the company's speed and ease of installation, yet a high employee turnover rate, communication troubles and growing pains have plagued a number of customers who feel their needs were not met.

Positive Sunrun Reviews

The size and resources of Sunrun make its business model reliant on high volumes of installed solar panels. Positive reviews usually reflect a quick and easy installation with immediate energy savings and little to no maintenance or further customer support needed. Most frequently, these positive reviews come from customers who opted for a solar lease rather than ownership.

Here are a couple of examples:

"I originally had my Solar installed by another company that was eventually purchased by Sunrun. The service with Sunrun has been far better than the service with the previous company."
— Brian Schopf via Trustpilot

"We have had our Sunrun system in place for over a year now. No problems at all. They were very courteous and responsive during the installation process."
— Peter W via BBB

Negative Sunrun Reviews

Most of Sunrun's negative reviews stem from a lack of attention to a customer's needs. Sunrun is one of the nation's largest solar providers, which presents challenges for customers troubleshooting issues with their system's performance.

Solar panel issues can be difficult to troubleshoot, and the size of Sunrun's client base can make the company's customer service department more difficult to get in touch with than a smaller solar provider.

This Sunrun review reflects the overall sentiment from dissatisfied customers:

"Worst company ever for follow-up once you have a problem… I have been waiting for a new inverter [for] seven months. No one bothers to tell you what they are going to do, or what they have done once they finally get to your house for a repair. No written report to update you. I have lost money this year because my system is either not running or is underperforming."
— Linda T via BBB

Final Thoughts on Sunrun Solar

Sunrun's mission, size and breadth of services make it one of the most well-known solar providers in the country today. However, its B+ BBB rating and poor reputation for customer service may make some buyers wary. An average customer experience with Sunrun will depend greatly on the quality of the sales representative assigned to your area, and many homeowners have run into bad experiences.

Sunrun Pros Sunrun Cons
Expansive service area Expensive labor
Backup battery services Frequent customer service issues
Free maintenance on leases
Flexible financing and lease options

Sunrun is a good and practical choice for customers looking to quickly and simply save money on their energy bills through a solar lease. However, for homeowners looking for attentive customer service both before and after installation, we advise you to shop around. You can start getting free quotes from a number of solar installers near you below.

Solar Energy Provider Comparison

To put this Sunrun review in perspective, let's compare the company to a few other national providers. Sunrun typically ranks highly in services offered, service areas and flexible payment options. Where Sunrun unsurprisingly falters is in its reputation for customer service and BBB rating.

Sunrun Blue Raven Solar SunPower
Year Started 2007 2014 1985
Services Offered Solar panel installation, battery installation, monitoring, maintenance Solar panel installation, monitoring, maintenance Solar panel installation, battery installation, monitoring
Service Areas AZ, CA, CO, CT, FL, HI, IL, MD, MA, NV, NH, NJ, NM, NY, PA, RI, SC, TX, VT, WI, Puerto Rico and Washington D.C. CO, FL, GA, ID, IL, IN, KS, KY, MO, NC, NV, OH, OR, SC, TX, UT, VA All 50 States
BBB Rating B+ A+ A+
Payment Options Cash, loan, lease, PPA Cash, in-house financing plans Cash, loan, lease

Frequently Asked Questions

Is Sunrun a legit company?

Sunrun is a legitimate solar installer leading the industry in quantity of installs and breadth of products offered. Hundreds of thousands of homes across the country have installed solar power with Sunrun. Though Sunrun is legitimate, there is a concerning amount of bad reviews regarding Sunrun's customer experience. Often, unconcerned sales staff can make customers feel their business was not taken seriously.

Is Sunrun solar a good deal?

As is the case with most solar providers, getting a good deal is dependent on many factors. Sunrun is certainly capable of providing customers with a solar energy system that saves them money, but a better deal might be found by a different solar provider, especially if you are looking to purchase panels rather than lease from Sunrun.

Is Sunrun owned by Tesla?

Sunrun is not owned by Tesla. In fact, Sunrun is one of Tesla's biggest rival companies in the solar industry. Unlike Sunrun, Tesla solar offerings focus more on products and less on installation services, so the companies are distinctly different.

Which is better, SunPower or Sunrun?

Which company is better will depend on what the customer is looking for. If you're looking for customer service, a high BBB rating and to purchase high-quality panels, we'd likely recommend SunPower over Sunrun. If you're a customer looking for a quick and easy solar panel lease to save a small but guaranteed rate on your energy bill each month, Sunrun may be the better choice.

Where is Sunrun available?

Sunrun is available in 22 states and territories, including Arizona, California, Colorado, Connecticut, Florida, Hawaii, Illinois, Maryland, Massachusetts, Nevada, New Hampshire, New Jersey, New Mexico, New York, Pennsylvania, Rhode Island, South Carolina, Texas, Vermont, Wisconsin, Washington D.C. and Puerto Rico.

Lance Koudele / Columbia Riverkeeper

By Miles Johnson

Why does a river organization like Columbia Riverkeeper dedicate so much energy to fighting fossil fuel projects?

First, fossil fuels threaten clean water. Think oil spills, pipelines that degrade salmon streams, coal dust in the river, and aerial deposition of mercury from coal-burning power plants. But we have additional motivation to fight fossil fuel infrastructure: climate change is harming the Columbia River and our communities right now. And giant fossil fuel corporations want to build more infrastructure—pipelines, fracked gas refineries, shipping terminals—to lock our region into continued reliance on dirty energy. Together, we are taking a stand to protect clean water and our climate.

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People's Climate March boat parade. Rick Rappaport

By Jasmine Zimmer-Stucky

Bill McKibben is right. Last summer, the co-founder of climate change organization 350.org penned a Rolling Stone article titled How to Tell If Your Reps Are Serious About Climate Change. One way to tell, said McKibben, is if "[t]hey understand natural gas could be the most dangerous fuel of all."

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By Brett VandenHeuvel

Thursday, Columbia Riverkeeper filed the nation's first lawsuit against the U.S. Environmental Protection Agency's administrator Scott Pruitt, Columbia Riverkeeper et al. v. Pruitt.

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By Brett VandenHeuvel

Communities on the frontlines of fossil fuel development are taking a stand against dangerous fossil fuel projects. Take a look at the big fight in the small town of Kalama, Washington. The Chinese government is planning to build the world's largest methanol refinery to convert fracked natural gas to liquid methanol for export to China to make plastics.

This four-minute video on the Kalama methanol refinery shows why these residents of this town are fighting and winning:

From a greenhouse gas perspective, this fight is a big deal. The methanol refinery alone would use more natural gas than all industry in Washington combined. Flip it around: If we win this one battle and stop the methanol refinery, we stop the equivalent of doubling industrial natural gas usage in Washington State.

While the gas industry tries to spin natural gas as clean, new science shows just the opposite. The bulk of natural gas is methane, a potent greenhouse gas. Methane leakage from gas wells and pipelines led scientists to conclude that fracked gas can be as bad coal for our climate. And it gets worse. Gas production in North America relies heavily on fracking, a process famous for polluting air and water, endangering the health of nearby residents.

On the Columbia River, we're no stranger to the fossil fuel industry's pipe dreams. Liquefied natural gas. Coal. Oil-by-rail. Our communities have celebrated major victories. The fossil fuel industry's love affair with the Columbia ignores our region's fierce passion for clean air, salmon and standing up for our neighbors. The coal and oil projects that remain—the nation's largest proposals for coal export and oil-by-rail terminals—face a high-profile movement led by cities, businesses, Tribes, faith leaders, conservationists and others to hold the line on short-sighted, high-impact fossil fuel proposals.

But the Kalama methanol refinery represents a new wave of fossil fuel export. This project would drive demand for massive new pipelines and lock the Pacific Northwest into a half century or more of fracked natural gas consumption, further delaying the transition to cleaner energy alternatives.

Northwest Innovation Works proposed a similar project in Tacoma, Washington, on Puget Sound. Community members and elected officials put the project under the microscope and rejected it. Just days before the company dropped their Tacoma methanol refinery idea (and doubled-down in Kalama) an elected public utilities commissioner told the company to "go away and don't come back" without specific answers to Tacoma's concerns.

Tacoma is a city of 200,000. Kalama is a town of 2,000. The passion to fight the methanol refinery is strong and inspiring in Kalama. But because of its small size, voices must rise from across the Pacific Northwest to stop this behemoth. You can help by signing our petition to Gov. Jay Inslee calling on him to oppose the methanol refinery.

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