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A Tesla Model S P85D electric car is an example of where the electric vehicle industry is headed. Joby Sessions / T3 Magazine / Future / Getty Images

The average American household spends about $175 a month on gasoline. That means billions of dollars to oil companies, refiners, and others — and a huge incentive for them to block policies that move America to clean, zero-emissions electric vehicles.

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By Richard Denison

Readers of this blog know how concerned EDF is over the Trump EPA's approval of many dozens of new chemicals based on its mere "expectation" that workers across supply chains will always employ personal protective equipment (PPE) just because it is recommended in the manufacturer's non-binding safety data sheet (SDS).

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Sunrun Solar Reviews: Costs, Quality & More (2021)

Is Sunrun the best option for solar panels on your home?

Reviews
Eloi_Omella / E+ / Getty Images

If you're considering a solar panel installation, chances are you've come across the name Sunrun. A lot of literature exists on this leading residential solar panel installer, but research can be overwhelming, so we're breaking down everything you need to know in this Sunrun solar review.

As one of the nation's top solar companies, Sunrun focuses on installing custom-designed solar arrays and backup battery systems, and installations are performed quickly and easily by the provider's massive fleet of technicians. Sunrun also offers a solar leasing program that's popular among customers.

Sunrun Fast Facts
Year Started
2007
Service Areas 22 states and territories, including AZ, CA, CO, CT, FL, HI, IL, MD, MA, NV, NH, NJ, NM, NY, PA, RI, SC, TX, VT, WI, Puerto Rico and Washington D.C.
Service Types Solar panel and backup battery installations
Types of Panels High-efficiency monocrystalline panels from top solar suppliers like LONGi and Costco
Backup Battery Options Brightbox Home Battery storage, which uses lithium-ion batteries like the Tesla Powerwall and the LG Chem
Certifications Solar Energy Industries Association
Better Business Bureau
(BBB) Rating
B+ with accreditation

Read on to learn more about the provider, or to see if Sunrun is available in your area and get a free quote, fill out the 30-second form below.

Sunrun Overview

Founded in 2007, Sunrun's mission is to create a world run by solar energy. Since 2007, Sunrun has expanded at an impressive rate, now offering services in over 20 states as well as Puerto Rico and Washington D.C.

Sunrun designs solar panel layouts custom to a roof's shape via satellite imagery, giving homeowners more control over the appearance and efficiency of their systems. The company's integrated home solar battery storage service, Brightbox, sets it apart from the many other providers that have yet to deploy storage options that bring a number of key benefits to solar customers.

Sunrun also provides a wide variety of solar financing options for its customers. Catering to a large client base has allowed for Sunrun's massive growth, but it's also presented challenges that have soured the company's reputation online. The BBB gives Sunrun a rating of a B+, which is lower than the average solar provider.

Sunrun Solar Services and Installation

Sunrun is a comprehensive solar installer, providing design and installation of custom solar solutions complete with backup battery storage, home energy monitoring and energy control during outages. These tools can help homeowners manage, store and monitor their home's energy use for additional savings on their electric bills.

The types of panels and inverters Sunrun offers come from brand names like SolarEdge, LONGi and Costco. They are ideal for the quick and easy installations that Sunrun prides itself on. An average customer could expect the installation process to look like this:

  • Receive a free quote by providing preliminary information such as your address, monthly energy costs and credit score.
  • If interested after receiving the quote, a Sunrun sales rep will provide a detailed proposal including your custom system design, appearance and estimated energy savings over the course of the system's lifetime. The proposal should include any local and state solar incentives, so be sure to make note that any are included.
  • Once you've decided on the custom system that fits your needs, you will need to complete paperwork and obtain permits and approvals. Sunrun will handle the permits and approvals from your presiding city or county, but you should expect this process to take a few weeks.
  • During the permitting process, Sunrun will also check for net metering programs through your utility company and will enroll you if eligible.
  • Once all permits and approvals are gathered, Sunrun will install your system. With Sunrun's resources, this will likely be the easiest part of the entire process.
  • Finally, you'll need to pass inspection and turn on the system. Once the system is installed, both the city and your electric company will most likely require inspections. Sunrun will handle the logistics of both. Once these pass, a customer will be able to turn the system on.

Solar Panel Warranty

All Sunrun installations, whether leases or purchases, are covered by the Sunrun Guarantee. This 10-year comprehensive warranty includes free equipment replacement and system repairs, covers all parts and labor costs and guarantees that roof penetrations are watertight.

Sunrun advertises free maintenance, repairs and insurance on its products, but it should be noted that those services are only available to customers leasing panels through Sunrun. Any customers who have purchased panels from Sunrun will be held to the product warranty of the panels they purchase (typically between 12-25 years). As such, all warranty claims will be handled through the panel manufacturer rather than Sunrun.

Sunrun Costs and Financing

The cost of a solar system from a particular provider is difficult to estimate, as pricing can vary widely depending on your state, your roof and your home's energy needs. As Sunrun has been an industry leader for some time, most other solar providers actually offer installations at a slightly lower cost to give them a competitive edge. This is just another reason we encourage our readers to get quotes from competing solar companies.

Much of Sunrun's expansion can also be credited to its utilization of solar leases, which allow homeowners to rent solar equipment from Sunrun at a monthly cost. Though leasing panels provides immediate energy savings with a low upfront cost, purchasing panels provides the greatest value long-term. Keep in mind that leases will not be eligible for the solar tax credit.

Solar Financing Options

Sunrun offers four different solar plans for its customers.

  1. Monthly lease: This option requires the least money down but also provides the least overall value. Sunrun retains ownership of the panels and you make monthly payments to purchase the energy they generate. The monthly payments are guaranteed to be less than what your utility payment would be, but the savings are not as great as they would be if you purchased the panels.
  2. Full lease: In a full lease, the customer pays Sunrun an upfront fee to rent the panels for around 25 years (the term of the lease can vary). Sunrun retains ownership of the solar equipment. This saves a customer more money than a monthly lease, but it's still significantly less than if a customer purchased panels.
  3. Monthly loan: Customers can receive a solar loan from a third party to fund the purchase of solar equipment. These loans require monthly payments and typically have a payback period of between five and 10 years. In a monthly loan, a customer still owns the system outright, which adds to their property value, allows them to claim the solar tax credit and provides greater long-term energy savings than a lease. However, they will pay interest on the loan, making the system more expensive.
  4. Full purchase: A full purchase is the most recommended method of investing in solar energy. When customers purchase panels, they buy the system designed by Sunrun outright. Immediately, the solar panels add property value and the homeowner is eligible for the solar tax credit. Over time, homeowners will see a larger return on investment when paying in cash.

Sunrun Solar Reviews

Sunrun's size is both its biggest strength and its biggest weakness, and most customer reviews reflect just that. Positive Sunrun solar reviews praise the company's speed and ease of installation, yet a high employee turnover rate, communication troubles and growing pains have plagued a number of customers who feel their needs were not met.

Positive Sunrun Reviews

The size and resources of Sunrun make its business model reliant on high volumes of installed solar panels. Positive reviews usually reflect a quick and easy installation with immediate energy savings and little to no maintenance or further customer support needed. Most frequently, these positive reviews come from customers who opted for a solar lease rather than ownership.

Here are a couple of examples:

"I originally had my Solar installed by another company that was eventually purchased by Sunrun. The service with Sunrun has been far better than the service with the previous company."
— Brian Schopf via Trustpilot

"We have had our Sunrun system in place for over a year now. No problems at all. They were very courteous and responsive during the installation process."
— Peter W via BBB

Negative Sunrun Reviews

Most of Sunrun's negative reviews stem from a lack of attention to a customer's needs. Sunrun is one of the nation's largest solar providers, which presents challenges for customers troubleshooting issues with their system's performance.

Solar panel issues can be difficult to troubleshoot, and the size of Sunrun's client base can make the company's customer service department more difficult to get in touch with than a smaller solar provider.

This Sunrun review reflects the overall sentiment from dissatisfied customers:

"Worst company ever for follow-up once you have a problem… I have been waiting for a new inverter [for] seven months. No one bothers to tell you what they are going to do, or what they have done once they finally get to your house for a repair. No written report to update you. I have lost money this year because my system is either not running or is underperforming."
— Linda T via BBB

Final Thoughts on Sunrun Solar

Sunrun's mission, size and breadth of services make it one of the most well-known solar providers in the country today. However, its B+ BBB rating and poor reputation for customer service may make some buyers wary. An average customer experience with Sunrun will depend greatly on the quality of the sales representative assigned to your area, and many homeowners have run into bad experiences.

Sunrun Pros Sunrun Cons
Expansive service area Expensive labor
Backup battery services Frequent customer service issues
Free maintenance on leases
Flexible financing and lease options

Sunrun is a good and practical choice for customers looking to quickly and simply save money on their energy bills through a solar lease. However, for homeowners looking for attentive customer service both before and after installation, we advise you to shop around. You can start getting free quotes from a number of solar installers near you below.

Solar Energy Provider Comparison

To put this Sunrun review in perspective, let's compare the company to a few other national providers. Sunrun typically ranks highly in services offered, service areas and flexible payment options. Where Sunrun unsurprisingly falters is in its reputation for customer service and BBB rating.

Sunrun Blue Raven Solar SunPower
Year Started 2007 2014 1985
Services Offered Solar panel installation, battery installation, monitoring, maintenance Solar panel installation, monitoring, maintenance Solar panel installation, battery installation, monitoring
Service Areas AZ, CA, CO, CT, FL, HI, IL, MD, MA, NV, NH, NJ, NM, NY, PA, RI, SC, TX, VT, WI, Puerto Rico and Washington D.C. CO, FL, GA, ID, IL, IN, KS, KY, MO, NC, NV, OH, OR, SC, TX, UT, VA All 50 States
BBB Rating B+ A+ A+
Payment Options Cash, loan, lease, PPA Cash, in-house financing plans Cash, loan, lease

Frequently Asked Questions

Is Sunrun a legit company?

Sunrun is a legitimate solar installer leading the industry in quantity of installs and breadth of products offered. Hundreds of thousands of homes across the country have installed solar power with Sunrun. Though Sunrun is legitimate, there is a concerning amount of bad reviews regarding Sunrun's customer experience. Often, unconcerned sales staff can make customers feel their business was not taken seriously.

Is Sunrun solar a good deal?

As is the case with most solar providers, getting a good deal is dependent on many factors. Sunrun is certainly capable of providing customers with a solar energy system that saves them money, but a better deal might be found by a different solar provider, especially if you are looking to purchase panels rather than lease from Sunrun.

Is Sunrun owned by Tesla?

Sunrun is not owned by Tesla. In fact, Sunrun is one of Tesla's biggest rival companies in the solar industry. Unlike Sunrun, Tesla solar offerings focus more on products and less on installation services, so the companies are distinctly different.

Which is better, SunPower or Sunrun?

Which company is better will depend on what the customer is looking for. If you're looking for customer service, a high BBB rating and to purchase high-quality panels, we'd likely recommend SunPower over Sunrun. If you're a customer looking for a quick and easy solar panel lease to save a small but guaranteed rate on your energy bill each month, Sunrun may be the better choice.

Where is Sunrun available?

Sunrun is available in 22 states and territories, including Arizona, California, Colorado, Connecticut, Florida, Hawaii, Illinois, Maryland, Massachusetts, Nevada, New Hampshire, New Jersey, New Mexico, New York, Pennsylvania, Rhode Island, South Carolina, Texas, Vermont, Wisconsin, Washington D.C. and Puerto Rico.

A sea turtle swims above a fragile coral reef in Wailea, Maui, Hawaii. M Swiet Productions / Moment / Getty Images

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The world's oceans are heating up. Scientists have found that 2018 was the hottest year ever recorded for our oceans, and that they are warming even faster than previously thought.

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Monday, Walmart announced that it will stop selling paint strippers containing methylene chloride or N-methylpyrrolidone (NMP) in stores by February 2019—making it the first general merchandise retailer to take such action. Walmart's announcement follows the strong leadership demonstrated by Lowes, Home Depot and Sherwin Williams, all of which have committed not to sell methylene chloride- and NMP-based paint stripping products by the end of the year. Importantly, Walmart's action goes beyond its U.S. stores, including those in Mexico, Canada and Central America, as well as their online store.

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By Jason Mathers

Electric vehicles (EVs) are poised to take off. We've just closed a year of record demand and investment. It's no longer a question of whether EVs—will arrive, it's how: How big of a role will EVs play, how soon and how clean will they be?

Popularizing EVs will depend on tackling key challenges. We're seeing progress on several fronts.

1. Bringing Down the Cost of Batteries

Battery packs account for a third of the upfront cost of full EVs. Driving these costs down expands the number of EV models that are price-competitive with conventional vehicles. There is tremendous progress here.

The price of lithium ion batteries dropped 73 percent between 2010 and 2016, according to research firm Bloomberg New Energy Finance. Numerous analyses point to battery costs of $100 per kilowatt hour (kWh) as the mark where full EVs become as affordable as traditional cars. General Motors' battery costs are $145 per kWh, and the company expects that number to drop under $100 per kWh by 2021.

2. Ramping Up Automaker Investment for New, Improved Models

Automakers are bringing electric cars and trucks to market with ever-better batteries and driving range. Ford Motor Co.'s plan to double its investments in EVs to $11 billion is just the latest example.

Globally, automakers have announced investments of more than $90 billion in EVs. Automakers still need to reveal more about their plans, detailing specific models, timing of release and availability in various markets.

3. Making Charging Stations More Widely Available

People are more likely to invest in plug-in cars once they feel confident they'll always find a place to recharge their batteries away from home, and fast. In fact, the availability of public charging infrastructure is a leading factor in EV adoption.

While the vast majority of charging occurs at home, public charging stations enable EV drivers to take extended trips. They also facilitate EV ownership by households reliant on on-street parking.

A recent assessment found the need for 600,000 public "level 2" (240 volt) plugs and 27,500 fast-charging plugs nationwide by 2030. By mid-2017, there were 36,000 public level 2 plugs and 3,300 fast-charging plugs in the U.S. So, there is a long way to go on this front.

Growth will continue over the next year as states deploy funds from the Volkswagen diesel emissions settlement to support EV charging infrastructure. Beyond the settlement, California recently approved a utility effort to expand access to charging in the light, medium and heavy-duty sectors, with more long-term, broader projects pending. More states should follow California's lead.

The time it takes to recharge will need to be improved, too. Helpfully, efforts are underway to deploy a next generation of fast-charging stations capable of adding 250 miles in a 15-minute fuel stop.

4. Shifting to Clean Energy for Charging

To get the most out of EVs, we need more renewable energy on the electric grid and drivers who charge vehicles when the grid is its cleanest. States play a vital role.

For example, New York's Reforming the Energy Vision aims to decentralize the electric grid, while aligning utility earnings with public policy needs and marketplace innovations. The program focuses on making it easier—and financially attractive—for customers to help improve the electric system by opting for EVs, rooftop solar and other energy investments.

By encouraging customers to charge EVs at times when renewable energy is readily available and affordable, New York is ensuring that EVs will benefit the grid and the environment.

5. Strengthening and Extending Emission Standards

Well-designed emission standards are critical to scaling clean vehicle solutions, such as EVs. With the certainty of long-term standards in place, manufacturers invest. This dynamic can be seen across the globe, as policy measures from China to California are driving EV investments.

Unfortunately, we are at risk of impairing this critical tool in the U.S. At a time when we should be challenging ourselves to set a new round of protective standards, the Trump administration is reconsidering standards that were set long ago.

The automotive industry has been complicit in this effort, despite its previous embrace of the same standards. To avoid undercutting their own investments in the long-term success of EVs, it is critical that automakers work proactively to strengthen and extend vehicle emission standards.

We're at a Crossroads

Over the next decade EVs can become a major part of our fleet with benefits for our health, economy and environment. We can create a future that drives down global oil demand and cuts nearly 2 billion tons of climate pollution a year.

Technical innovation has opened up this path. We now must muster the conviction to take it.